F.A.Q. Frequently Asked Questions

Sign up for a free account and then place your order online. Alternatively, you can send us an email or talk to us on our live chat. Our live chat is available from 6am – 11pm Vancouver time and we will be happy to help you fulfill your order. Click here for a video and step by step details on how to order.

Here’s a step-by-step guide to placing your order online with Green Ganja House.

1. Locate the products you are interested in ordering by going to  https://greenganjahouse.com/shop/

2. Click on the desired product(s), choose your quantity then click “Add to Cart”.

3. When you have all your products in your shopping cart, are on the  shop page and are ready to Checkout, click on the View Cart button and you will be redirected to the Checkout page.

4. In the Checkout page, you will need to create an account.

5. Now that you’re logged in, you will need to confirm your shipping information (name, address, email, contact number, order notes).

6. Once you’ve filled in all the required fields, then click “Place Order”.

7. On the Checkout Confirmation page, you will see your order number.

8. Your order will be processed and will ship within 2 business days.  We’ll email your Xpresspost tracking number as soon as available.

Congrats, you have now placed your order!

No, we do not have a contact phone number. We are available Monday through Sunday from 9:30am PST to 5pm PST via email only : info@greenganjahouse.com

We accept Bitcoins & Wire Transfers ( with Western Union, Money Gram & Walmart)

All orders received by 12pm PST will ship the next business day. If your order is received after 12pm PST, your order will ship the following business day.

Orders received on Friday will ship on Monday.

Your order will be discretely packaged and vacuum-sealed to protect and maintain your privacy. We ship using  Xpresspost mailers or nondescript boxes with no indication of what is inside.

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

We do not offer postage refunds if your order arrives late due to any postal issues.

All orders $500+ will be sent with a Signature Required. If you do not want this option, please leave a note with your order saying “No Signature Required, please”.

We will email your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.

Please wait till the end of day and your tracking number should appear correctly. If it does not, please email info@greenganjahouse.com and we will look into it.

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please email info@greenganjahouse.com with the order number you would like canceled.

If you would like your order canceled and it has not shipped out yet, please email info@greenganjahouse.com.

If we have already collected your payment, then all order edits/cancels are made on a best-efforts basis.

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